Car insurance claims

Guides to help you make a claim and know what to expect

Involved in a Car Crash?

5 things to ask the other driver right away

Had a car accident? Here are 5 key things to ask the other driver — plus how Marshmallow's Bump! feature makes swapping details quick and stress-free.

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What is a fault claim?

How to make a car insurance claim: 5-step checklist

What is a fault claim? Learn how to make a car insurance claim with our 5-step guide. Understand fault vs non-fault claims and protect your discount.

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Guide to non-fault accidents

Guide to non-fault accidents

Learn what a non-fault accident is, how non-fault claims work, and how they affect your policy, excess, and No Claims Discount in the UK.

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